Refunds and cancellation

Renewal

Paid plans renew automatically on the same day each month and are charged in US dollars to the card held by the payment provider. We email a receipt for every successful payment. If a payment fails, the plan stays unchanged until the provider confirms a successful payment; we never grant paid access on an unconfirmed payment.

Cancelling

Open Plan and Billing and choose to cancel. The cancellation is sent to the payment provider first, and it is only recorded here once the provider confirms it. Your plan keeps working until the end of the period already paid for, and no further payment is taken.

Refunds

• Charged after cancelling, or charged twice: we refund in full.
• Within 14 days of a first paid month, and the service has not been substantially used: we refund in full.
• A fault on our side that stopped you using a plan you paid for: we refund the affected period.
• Part-months after that first period are not normally refunded, because the plan remains available to you.

Write to us from the contact page with the email on the account and we will reply about any refund request.

Trial

Where a 14-day trial is offered, it carries limited daily allowances and ends on its own. No card is charged when a trial simply expires; a paid plan begins only when you choose one and the payment provider confirms the payment.